RECEPTIONIST - Per Diem

Company: Universal Health Services
Location: Chino
Posted on: January 10, 2021

Job Description:

Responsibilities

POSITION SUMMARY

Operates switchboard to relay incoming and outgoing calls and pages. Greets and directs all lobby visitors.

QUALIFICATIONS

High School education or equivalent experience in hospital or medical office related setting. Previous experience with PBX board; good communication skills; good telephone skills; ability to concentrate on tasks in high traffic area; maintain information as highly confidential; good organization and priority setting skills; empathy; attention to detail; basic typing skills.

RESPONSIBILITIES/STANDARDS OF PERFORMANCE

* Adheres to facility standards concerning conduct, dress, attendance, punctuality, and meal & rest breaks.
* Maintains confidentiality of facility employees and patient information.
* Adheres to facility and department policies and procedures and complies with the Corporate Compliance Program and the Standards of Conduct.
* Maintains proper boundaries when interacting with patients and their families, visitors, professional staff, vendors, and co-workers.
* Offers and accepts constructive feedback in peer and supervisory relationships modifies behavior in response to feedback.
* Adaptability/Flexibility: Easily adjusts to changes in routine, assignments, and company/client needs.
* Demonstrates initiative by voluntarily recommending resourceful, alternative, or original ideas/procedures for work improvement or problem solution.
* Demonstrates effective time management skills by prioritizing tasks, anticipating needs, and making adjustments.
* Quality of work: Assignments are accurate, complete, and comply with objectives.
* Customer Service
* Supports facility internal and external customer service standards by demonstrating excellent guest relations in communication, cooperation and in giving assistance to patients, clinicians, co-workers and visitors in a prompt and courteous manner.
* Maintains a positive working relationship with co-workers by demonstrating a "team player" approach.
* Maintains only appropriate interpersonal communication with other staff members, patients, visitors, and clinicians.
* Cultural Diversity
* Recognizes that everyone is uniquely multicultural, belonging to many subgroups, which define the person's belief system, behavior, language, work ethic, etc.
* Is able to identify instances where one's own cultural, ethnic bias impact decision-making and behavior and makes an effort to reduce these occurrences.
* Shows an awareness of differences in communication styles, cultural and spiritual values, and work ethics. Shows an ability to refrain from ethnocentric behavior and does not assume everyone is, "just like me". Avoids judging others by one's own code of behaviors.

Performance Improvement/Education

* Completes competency tests, programs, and self-assessments as required.
* Attends all mandatory facility inservices, department meetings, training and staff development activities as required.
* Maintains and forwards up-to-date documentation of certifications, registrations and licenses to Human Resources for placement in employment records.

Safety Rules and Procedures/Infection Control

* Complies with safety and security policies and procedures, including reporting of incidents and injuries and responding to codes.
* Keeps workspace clean and free of work hazards, follows hospital hazard communication program. Maintains equipment in safe working order, reports problems to supervisor and/or maintenance.
* Complies with hospital policy regarding identification badge.
* Practices Standard Precautions.
* Essential Functions/Job Skills
* Greets visitors, patients, and families in a professional manner. Assists and directs individuals as necessary.
* Processes incoming and outgoing telephone calls clearly and efficiently within three rings or less on a continuing basis.
* Accepts messages for Administrative personnel and ensures all messages are distributed on a daily basis.
* Reports all equipment problems to Supervisor and/or Support Services Director.
* Accepts and processes patient payments, employee meal ticket sales, COBRA payments and postage on a daily basis.
* Receive and record any money that comes over the counter after business hours.
* Initiates routine paging clearly and efficiently.
* Initiates emergency paging upon receiving alarm or call with clarity and in a calm manner.
* Appropriate response to hospital codes as defined in PBX Policy & Procedure Manual.
* Assists other departments with:
* Stuffing envelopes.
* Putting labels on envelopes.
* Addressing envelopes.
* Other duties as assigned.
* Pre-sorts all hospital mail.
* Coordinate initial assessment paperwork with A&R department.
* As time permits, compile paperwork for patient admit packs as well as document certifications in the patient account system.
* Is willing to assume additional duties as assigned.
*

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

Reaching: Extending hand(s) and arm(s) in any direction.

Walking: Moving about on foot to accomplish tasks, particularly for long distances.

Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Grasping: Applying pressure to an object with the fingers and palm.

Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing: Perceiving the nature of sounds with no less than a 40db loss @ Hz, 1,000 Hz and 2,000 Hz with or without correction. Ability to receive detailed information through oral communication, and to make fin discriminations in sound, such as when making fine adjustments on machined parts.

Repetitive motions: Substantial movements (motions) of the wrist, hands, and/or fingers.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:

Knowledge of PBX operations; calculator, copy machine operation; minimal typing.

EMPLOYEE ACKNOWLEDGMENT:

I have received a copy of the position description and the criteria-based performance/competency evaluation and have read and understand the contents.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Qualifications

Experience: Two (2) years experience on a multi-line telephone switchboard, preferably in a heath care environment and any combination of education, training, or experience in a hospital environment. Additional Requirements: May be required to work occasional overtime and flexible hours.

High School education or equivalent experience in hospital or medical office related setting. Previous experience with PBX board; good communication skills; good telephone skills; ability to concentrate on tasks in high traffic area; maintain information as highly confidential; good organization and priority setting skills; empathy; attention to detail; basic typing skills.

Keywords: Universal Health Services, Chino , RECEPTIONIST - Per Diem, Administration, Clerical , Chino, California