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Office Administrator

Company: Kailee P. Inc
Location: Chino
Posted on: April 5, 2021

Job Description:

We are looking for an individual with core duties and responsibilities of an Administrative Assistant and Customer Service to join our growing team. This role revolves around supporting management in different departments such as customer service and shipping. Job duties can vary widely, not just from job to job, but from day to day at the same job. Our ideal candidate is someone who is motivated, self starter and a fast learner who is able to MULTI TASK. On any given day, they may perform a variety of tasks, such as:

  • Prepare sales reports and communications, such as memos, emails, invoices, reports and other correspondence.
  • Manage and update inventory system on excel and database (Wasp, Etsy & Shopify).
  • Customer service: communication with customers through various channels (ie. telephone or email).
  • Assist in product photography and editing to be listed on online selling platform.
  • Manage and update product listing to include photos, SKU, inventory and relevant keywords for search engine optimization.
  • Assist shipping department with packing orders.
  • Processing orders, refunds and exchanges for customers via telephone or online.
  • Assist management in keeping files such as stocks, invoices or any paperworks organized.
  • Providing feedbacks on the efficiency of customer service process.
    • Decision-making: Administrative Assistants have to make independent decisions on a daily basis, addressing the best way to handle specific tasks.
    • Communications and collaboration: Must be able to collaborate with other administrators and support personnel, management and customers on a regular basis.
    • Organizational skills: MUST know how to keep yourself and others organized and how to determine which tasks are the most important in a given list.
    • Writing: MUST be proficient in spelling, punctuation and sentence structure.
    • Microsoft Office: Efficient in Excel and Word
    • Problem solving: Able to handle requests or issues with customers' requests or complaints with professional manner.
    • Photography and photo editing is a plus.

Keywords: Kailee P. Inc, Chino , Office Administrator, Administration, Clerical , Chino, California

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