Customer Service Representative Auto and Home Insurance

Company: Scott Goodman Insurance
Location: Henderson
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: Competitive salary Flexible schedule Opportunity for advancement Benefits/Perks Competitive Pay Professional Development Job Stability Job Position - Property & Casualty Personal Lines Customer Service Representative (CSR) Applicants must have direct Property & Casualty insurance experienceplease apply only if your resume reflects this background. Were not a big corporate officewere a close-knit team that values great service, attention to detail, and a positive attitude. If you take pride in helping clients protect what matters most, this could be the perfect fit. We are seeking a professional and personable Insurance Customer Service Representative to join our team in a fast paced office. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, able to multi-task, friendly, and familiar with insurance products. Qualifications To Apply : Please submit your resume showing your insurance-related job titles, employers, and dates of employment. Applications without documented P&C insurance experience will not be reviewed. Direct experience handling personal auto and home policies (quoting, binding, endorsements, billing) Minimum 12 years of recent work experience in a P&C insurance agency or carrier environment (customer service in other industries does not qualify) Experience working with multiple carriers High school diploma/GED required, Bachelors degree preferred Excellent customer service skills Strong verbal and written communication abilities to explain policies, coverage options, and claim procedures to customers Highly organized with strong time management skills Proficiency with Office Software Familiarity with Microsoft Office Suite (Word, Excel, Outlook) email, and other office productivity tools Bilingual (not required) Responsibilities Service personal auto, homeowners, renters, and related casualty policies Answer customer questions via phone, email, and in-person Assist clients with new quotes, updating policies, payments, and other services Answer customer inquiries, complaints and resolve issues Schedule appointments, maintain calendar, filing, managing customer accounts, and tracking policies and claims Maintain detailed records of client interactions Review audits and/or policies Multitasking Ability: capability to manage multiple customer request and administrative task at once Self Motivated Collaborative Team Member Were looking for someone who thrives in a fast-paced, small-office setting and contributes to a positive, team-oriented environment. The ideal candidate will have strong interpersonal skills, a cooperative attitude, and the ability to work closely with agents, customer service reps, and clients to support daily operations and client needs.

Keywords: Scott Goodman Insurance, Chino , Customer Service Representative Auto and Home Insurance, Customer Service & Call Center , Henderson, California