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Warehouse Operations Manager (3PL)

Company: Petal & Pup
Location: Chino
Posted on: April 3, 2021

Job Description:

Chino, CA / Petal & Pup US - Operations / Full Time Founded in Australia in 2014, Petal & Pup is a lifestyle ecommerce business with an emphasis on creating the best possible customer experience. We were obsessed with how our 'shop front' looks and are committed to ensuring our customers have a wide selection of all the latest and greatest styles to choose from.

Today, we operate our headquarters office and global distribution center in Brisbane, Queensland, Australia, and our US expansion office in West Hollywood, CA. As part of our global expansion, we are looking for top performers and ecommerce experts to join our team! Come help us grow the Petal & Pup brand around the world! We only want the best and believe in maintaining a strong company culture and staying true to our values, including:

> We're all about style.

> We're mindful.

> We're egalitarians.

> We love our customers.

> What would Tiff do? (BTW, Tiff is our Founder & Creative Director)

If this sounds like the type of opportunity and company that you would love to work with, what are you waiting for? We can't wait to meet you!

The Warehouse Operations Manager is responsible collaborating with our 3rd-Party Logistics provided on the buildout and overall performance of our US warehouse. Additionally, the Warehouse Operations Manager will provide organizational leadership to meet and optimize established levels of business performance, objectives, service, productivity, quality, and costs. The Warehouse Operations Manager will work with teams at our Australian HQ and fulfillment center to harmonize practices, leverage best practices, and continuously improve the shipping/fulfillment experience for our customers. The Warehouse Operations Manager must be adept at building relationships, managing through influence, and creating a shared sense of purpose with our 3PL provider.

What You'll Be Responsible For:

  • Day-to-day management of 3PL partnership and warehouse performance across inbound, outbound, and returns.
  • Set performance standards and analyze data to ensure a high-quality customer experience, efficient operations, and inventory accuracy
  • Own fulfillment and freight strategies to optimize customer experience and costs.
  • Establish and evolve standard operating procedures and implement continuous improvements.
  • Plan and forecast unit volumes, materials inventory, and staffing needs.
  • Audit and reconcile 3PL and Freight invoices for accuracy and timely payments.
  • Maintain exceptional working relationships with both AU counterparts & 3PL provider.

    What You'll Need for the Role:

    • Three-plus (3+) years of warehouse operations supervisory experience with a track-record of high performance.
    • Six (6) to Eight (8) years of general ecommerce warehouse experience on the floor in inbound/pick-and-pack/outbound/returns.
    • Prior experience in an ecommerce (direct to consumer) environment required.
    • Prior experience managing a 3PL relationship (highly desired).
    • Prior experience working with a WMS (i.e., Whiplash, HighJump, Manhattan, PeopleVox) preferred.
    • Advanced analytic & MS Excel skills.

      We offer a package that can only be described as best in class within the ecommerce space today!

      -- Amazing Employee Discount Program (50%)

      -- Breakfast & Snacks Daily + All the Coffee, Tea, Water, & Soda You Can Drink

      -- Company Sponsored Medical (HMO & PPO Options), Dental, & Vision Plans

      -- Company Paid Life, Short Term Disability, Long Term Disability, & Employee Assistance Plans

      -- 401(k) Program (100% Match Up to 5% of Pay)

      -- Individual & Team Based Leadership Development Programs

      -- Positive Company Culture that Celebrates both Personal & Company Milestones

      -- 15 Vacation Days + 5 Sick Days + 10 Holidays

      Aside from the amazing array of tangible benefits and perks, Petal & Pup offers you the chance to make a daily impact on a global business. You have the opportunity to pursue your passion and plan your own future as part of our team! What are you waiting for?

      #Petal&Pup #Petal&PupCareers #ExcelerateBrands #ExcelerateYourCareer

      Petal & Pup USA, Inc., is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

      If you need assistance or accommodation during the hiring process due to a disability, please contact us at HR@execeleratebrands.com . P lease note that we do not respond to application inquiries or resume submissions via this email address.

      Principals Only - No Agencies Please. PM19 PI132093005

Keywords: Petal & Pup, Chino , Warehouse Operations Manager (3PL), Executive , Chino, California

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