Customer Experience & Quality Manager
Company: Schneider Electric
Location: Chino
Posted on: April 10, 2021
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Job Description:
Schneider Electric has an opportunity for a Customer Experience
and Quality Manager at our Chino, California location. Schneider
Electric creates connected technologies that reshape industries,
transform cities and enrich lives. Our 135,000+ employees thrive in
more than 100 countries. From the simplest of switches to complex
operational systems, our technology, software and services improve
the way our customers manage and automate their operations. Help us
deliver solutions that ensure Life Is On everywhere, for everyone
and at every moment. Great people make Schneider Electric a great
company.
What do you get to do in this position?-- Lead and Improve the
Quality program for the Chino Distribution Center-- Provide
consultation and support for Mexico City and Costa Rica
Distribution Centers-- Support DC performance in other functional
areas: Safety and Productivity-- Utilize I2P methods to collaborate
with other organizations in order to contain, correct, and prevent
problems-- Ensure that Complaint process is supported with warm
loop and 8D for cold loop-- Ensure strong quality processes drive
compliance to ISO certifications held by Chino DC, Schneider
Production System (SPS) and Phoenix Requirements-- Reduce Internal
and External defects-- Eliminate dissatisfaction by ensuring
customer issues are well managed and ultimately prevented
QualificationsWe know skills and competencies show up in many
different ways and can be based on your life experience. If you do
not necessarily meet all the requirements that are listed, we still
encourage you to apply for the position.This job might be for you
if:-- Bachelor's Degree in a relevant field; Advanced degree
preferred-- Candidate must be a self-starter, highly motivated, and
results driven-- Excellent verbal and written communication skills
including the ability to influence stakeholders outside the Chino
DC, including upstream supplying plants-- Excellent organizational
skills including the ability to handle multiple demands and
assignments, the ability to prioritize tasks effectively and
efficiently, and drive issues/ tasks to closure-- Strong
performance creating BCFE's and managing capital projects-- Strong
leadership skills including, team development and Strong
problem-solving skills-- Experience with Project Management
techniques and strategies-- Experience in Lean strategies and
methods We seek out and reward people for putting the customer
first, being disruptive to the status quo, embracing different
perspectives, continuously learning, and acting like owners. We're
recognized around the world for welcoming people as they are. We
create an inclusive culture where
Keywords: Schneider Electric, Chino , Customer Experience & Quality Manager, Executive , Chino, California
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