Customer Experience & Quality Manager

Company: Schneider Electric
Location: Chino
Posted on: April 10, 2021

Job Description:

Schneider Electric has an opportunity for a Customer Experience and Quality Manager at our Chino, California location. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. Great people make Schneider Electric a great company.
What do you get to do in this position?-- Lead and Improve the Quality program for the Chino Distribution Center-- Provide consultation and support for Mexico City and Costa Rica Distribution Centers-- Support DC performance in other functional areas: Safety and Productivity-- Utilize I2P methods to collaborate with other organizations in order to contain, correct, and prevent problems-- Ensure that Complaint process is supported with warm loop and 8D for cold loop-- Ensure strong quality processes drive compliance to ISO certifications held by Chino DC, Schneider Production System (SPS) and Phoenix Requirements-- Reduce Internal and External defects-- Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
QualificationsWe know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.This job might be for you if:-- Bachelor's Degree in a relevant field; Advanced degree preferred-- Candidate must be a self-starter, highly motivated, and results driven-- Excellent verbal and written communication skills including the ability to influence stakeholders outside the Chino DC, including upstream supplying plants-- Excellent organizational skills including the ability to handle multiple demands and assignments, the ability to prioritize tasks effectively and efficiently, and drive issues/ tasks to closure-- Strong performance creating BCFE's and managing capital projects-- Strong leadership skills including, team development and Strong problem-solving skills-- Experience with Project Management techniques and strategies-- Experience in Lean strategies and methods We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where

Keywords: Schneider Electric, Chino , Customer Experience & Quality Manager, Executive , Chino, California