Case Manager
Company: Honda Motors
Location: Chino
Posted on: August 4, 2022
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Job Description:
Honda has a clear vision for the future, and it's a joyful
one.We are looking for individuals with the skills, courage,
persistence, and dreams that will help us reach our future-focused
goals. At our core is innovation. Honda is constantly innovating
and developing solutions to drive our business with record
success.We strive to be a company that serves as a source of
"power" that supports people around the world who are trying to do
things based on their own initiative and that helps people expand
their own potential. To this end, Honda strives to realize "the joy
and freedom of mobility" by developing new technologies and an
innovative approach to achieve a "zero environmental footprint."We
are looking for qualified individuals with diverse backgrounds,
experiences, continuous improvement values, and a strong work ethic
to join our team.If your goals and values align with Honda's, we
want you to join our team to Bring the Future!About this
Position:The Case Manager is responsible for the handling of all
complex cases and customer reimbursement request in the Customer
Support and Campaign Center in a timely and efficient manner.
Effectively communicate with customers, dealerships, field
personnel and all levels of management. Follow-up with customers
and keep them informed of their cases. Provide customers with
Honda's position based on facts and information gathered from all
involved parties. Utilize negotiation tools and skills to reach a
mutually satisfactory resolution to promote repurchase intent and
lifetime owner loyalty. Accurately capture customer information to
document the Voice of the Customer. Ensure all TREAD coding is
accurate and in compliance with TREAD requirements.Responsibilities
include: Review, research, evaluate, manage, and resolve cases in a
timely and efficient manner Effectively communicate and follow-up
with customers, dealerships, field personnel and all levels of
management Provide customers with Honda's position based on facts
and gathered information from all involved partiesQualifications
Who we are seeking: Required Work Experience: Minimum of 4-6 years
in a customer-focused/Contact Center environment or automotive
industry preferred Strong decision-making, problem-solving ability
Time-management, multi-tasking, negotiation, critical thinking,
attention to detail, and follow-up skills are required Strong
organizational and analytical skills are a mustRequired Education:
Bachelor's degree or trade school certificate in Automotive
Technology highly preferred. Equivalent work experience will be
consideredDesired skills: Working knowledge of Kronos, Microsoft
Word, Excel, PowerPoint, PeopleSoft. Effective communication
skills, both written and verbal Strong project management skills
Excellent customer serviceAt Honda, you will play a key role in our
journey to become a company that society wants to exist now, and in
the future. Your endless curiosity will drive innovation and your
courageous spirit will challenge the status quo.We believe having a
workforce made up of diverse thinkers and innovators makes us a
better Honda.Respect for each other and respect for diversity each
and every day drives our associates to contribute at the highest
level and work effectively in a team environment.We make the dream
of mobility a reality with our innovative and high-quality
products. Together, we Bring the Future to our customers,
associates, and communities.We are Honda! What differentiates Honda
and makes us an employer of choice? Total Rewards: Competitive base
salary Annual Bonus Industry-leading Benefit Plans (Medical,
Dental, Vision) Paid time off, including vacation, paid holidays,
sick time, and personal days 401K Plan with company match +
additional contribution Relocation assistance (if eligible) Career
Growth: Advancement opportunities Career mobility Education
reimbursement for continued learning Training and Development
programs Additional Offerings: Wellbeing program Community service
and engagement programs Product programs Free drinks onsite Honda
is an equal opportunity employer and considers qualified applicants
for employment without regard to race, color, creed, religion,
national origin, sex, sexual orientation, gender identity and
expression, age, disability, veteran status, or any other protected
factor.
Keywords: Honda Motors, Chino , Case Manager, Executive , Chino, California
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