Case Manager

Company: Honda Motors
Location: Chino
Posted on: August 4, 2022

Job Description:

Honda has a clear vision for the future, and it's a joyful one.We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.If your goals and values align with Honda's, we want you to join our team to Bring the Future!About this Position:The Case Manager is responsible for the handling of all complex cases and customer reimbursement request in the Customer Support and Campaign Center in a timely and efficient manner. Effectively communicate with customers, dealerships, field personnel and all levels of management. Follow-up with customers and keep them informed of their cases. Provide customers with Honda's position based on facts and information gathered from all involved parties. Utilize negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent and lifetime owner loyalty. Accurately capture customer information to document the Voice of the Customer. Ensure all TREAD coding is accurate and in compliance with TREAD requirements.Responsibilities include: Review, research, evaluate, manage, and resolve cases in a timely and efficient manner Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management Provide customers with Honda's position based on facts and gathered information from all involved partiesQualifications Who we are seeking: Required Work Experience: Minimum of 4-6 years in a customer-focused/Contact Center environment or automotive industry preferred Strong decision-making, problem-solving ability Time-management, multi-tasking, negotiation, critical thinking, attention to detail, and follow-up skills are required Strong organizational and analytical skills are a mustRequired Education: Bachelor's degree or trade school certificate in Automotive Technology highly preferred. Equivalent work experience will be consideredDesired skills: Working knowledge of Kronos, Microsoft Word, Excel, PowerPoint, PeopleSoft. Effective communication skills, both written and verbal Strong project management skills Excellent customer serviceAt Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo.We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda.Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment.We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities.We are Honda! What differentiates Honda and makes us an employer of choice? Total Rewards: Competitive base salary Annual Bonus Industry-leading Benefit Plans (Medical, Dental, Vision) Paid time off, including vacation, paid holidays, sick time, and personal days 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement opportunities Career mobility Education reimbursement for continued learning Training and Development programs Additional Offerings: Wellbeing program Community service and engagement programs Product programs Free drinks onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Keywords: Honda Motors, Chino , Case Manager, Executive , Chino, California