Store General Manager
Company: Petco Animal Supplies, Inc.
Location: Riverside
Posted on: May 3, 2024
Job Description:
Create a healthier, brighter future for pets, pet parents and
people! If you want to make a real difference, create an exciting
career path, feel welcome to be your whole self and nurture your
wellbeing, Petco is the place for you. Our core values capture that
spirit as we work to improve lives by doing what's right for pets,
people and our planet.
- We love all pets like our own
- We're the future of the pet industry
- We're here to improve lives
- We drive outstanding results together
- We're welcome as we arePetco is a category-defining health and
wellness company focused on improving the lives of pets, pet
parents and Petco partners. We are 29,000 strong, working together
across 1,500+ pet care centers, 250+ Vetco Total Care hospitals,
hundreds of preventive care clinics, eight distribution centers and
two support centers. Position OverviewThe General Manager is
responsible for leading through Petco's vision of "Healthier Pets.
Happier People. Better World." in order to develop a
high-performing team that consistently delivers top-line sales
growth while maintaining a focus on the welfare, health, and proper
care of all animals. The GM leads a team Pet Care Center managers,
leaders and partners and is accountable for all aspects of managing
a single Pet Care Center. The General Manager drives their business
through a focus on people (talent acquisition, training, and
development), performance (guest service, sales, and expense
control), and process (standard operating procedures and policies),
which will result in overall profitability. This position requires
a passion for pets, ability to inspire and lead a team, focus on
process excellence, a drive for results.Position
ResponsibilitiesThe GM regularly exercises discretion and
independent judgment as they execute all Pet Care Center activity
to create the best possible partner, guest, and pet experience. As
a leader of people & pet care, the GM should execute all tasks
skillfully and consistently. To perform this job successfully, an
individual must be able to perform each essential job duty
satisfactorily. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform essential job
functions.People
- Build a team that embodies the Petco brand by delivering
exceptional service and driving guest loyalty.
- Attract, hire, and retain a diverse team of top talent.
- Train, coach, and develop leaders and hourly Pet Care Center
partners in all areas and functions required to run the store
efficiently and to Petco standards, including the effective rollout
selling models.
- Create a professional environment that inspires and encourages
the growth and engagement of partners.
- Lead and implement a positive culture of teamwork, inclusion
and collaborate by working alongside the team, establishing
priorities, and provide clear direction.
- Ensure quick and courteous service to all Petco guests by
helping partners determine the guest's needs and by sharing product
knowledge with partners to enable them to suggest the appropriate
solutions to meet the customer's needs.
- Responsible for all partner performance management in the Pet
Care Center.
- Demonstrate and support a continuous improvement and growth
mindset.Performance
- Meet or exceed goals related to totals Pet Care Center sales,
profitability, and operational excellence.
- Schedule and adjust labor hours & payroll to maximize
productivity, achieve sales & payroll goals, and complete
workload.
- Review and interpret financial and operational reporting
regularly, including Pet Care Center visits and audit results.
- Identify underperforming metrics and develop strategies that
leverage Petco programs, tools, and resources to improve and grow
the business.
- Market the Pet Care Center and its products, oversee planning
of on site and community events, such as adoptions, school visits
and other local promotions and animal-welfare events.Process
- Ensures the proper health, appearance, welfare, and proper
handling of all animals.
- Ensures merchandise is properly priced, displayed and stocked
according to inventory levels appropriate for the store; make
merchandising decisions with consideration of visual standards,
special ad set-up and monthly ad planner guidelines, adjusting
these as necessary to best implement in each individual store.
- Completes and submits accounting, inventory management and
payroll paperwork in a timely manner; ensures all expenses are
maintained within budgeted levels.
- Maintains the Pet Care Center's appearance adheres to Petco
operational standards and safety procedures.
- Protect Petco pets & merchandise and minimize loss by ensuring
all Pet Care Center standards and operating procedures are met,
including workplace safety, inventory control, and loss
prevention.
- Ensures Pet Care Center is opened/closed in accordance with
policies and procedures, especially those relating to safety and
security.
- Responsible to maintain the Pet Care Center's professional
image, appearance, and cleanliness.Other Essential Duties
- MODEL INSPIRING LEADERSHIP. Model leadership and selling
behaviors to Pet Care Center partners and associates. Provide
proactive leadership to maintain a positive business climate that
motivates Pet Care Center teams in alignment with our company
goals. Serve as an effective advocate for change and growth.
- PROMOTE SAFETY . Ensure Petco policies, procedures and safety
standards are closely observed and executed, and all new policies
and procedures are properly implemented in the Pet Care Center .
Bottom line, the safety of partners, guests and pets is our #1
priority.
- FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture
that encourages partners to seek and formulate ideas and
opportunities that increase efficiency and that improve guest
engagement, guest satisfaction and company image. Ensure a culture
that values and promotes teamwork.
- PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench
with partners who can successfully execute the company's plans,
meet objectives, and manage an engaged workforce. Ensure
continuation of excellence in Petco's partners through
developmental programs and leadership opportunities. Actively
pursue the development of bench strength through internal training
and external recruitment.
- ENGAGE AND BE PRESENT. Represent Petco's brand and image at a
high level through strong culture and positive leadership. Lead our
team in a way that is committed to high standards within a fun
working environment.Education and Experience
- In addition to a high school diploma or its equivalent (GED),
an applicant must be able to demonstrate proficiency in the areas
of basic business & finance acumen, analysis and problem-solving
skills, and high focus on people development & guest service.
- Excellence in communication and computer skills are also
required.
- Three or more years of management experience or the equivalent
is required, while previous retail management experience is
preferred.
- A working knowledge of general business practices is highly
desirable, as are strong organizational skills.
- A qualified applicant will possess an aptitude for
demonstrating strong customer service and the ability to instruct
others. In addition to having a professional appearance and
demeanor, the applicant must also demonstrate a keen and genuine
interest in all kinds of animals.
- Must be licensed to operate a motor vehicle. Completion of
specific PETCO Management Achievement Program Modules as well as
internal management roles may be required for internal
candidates.Supervisory ResponsibilityThe General Manager directly
supervises a team of leaders and is responsible for all Pet Care
Center partners including services.The majority of job duties are
conducted indoors, although occasional merchandise stocking,
customer carry-outs, and bank deposits will require that an
employee leave the Pet Care Center briefly. Because this position
requires bending, kneeling, moving merchandise (up to 50 pounds, as
necessary) and standing for long periods of time, there may be risk
of injury resulting from failure to follow safety precautions and
procedures. A limited amount of travel will be
required.ContactsThis position has continuous contact with the
general public at the Pet Care Center and at Pet Care Center
-related events, and regular contact and exchange of information
with other departments in the field, Distribution Centers, and at
the Support Centers. Contact outside of PETCO may be required in
order to coordinate merchandise returns, ordering parts, Pet Care
Center repairs, coordination of vaccination clinics, Pet Care
Center events, vendor meetings, etc.#LI-MS3 Petco Animal Supplies,
Inc. is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. The pay range(s) below are provided in
compliance with state specific laws. Pay ranges may be different in
other locations. $34.25 - $52.25 Create a healthier, brighter
future for pets, pet parents and people! If you want to make a real
difference, create an exciting career path, feel welcome to be your
whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by
doing what's right for pets, people and our planet.
- We love all pets like our own
- We're the future of the pet industry
- We're here to improve lives
- We drive outstanding results together
- We're welcome as we arePetco is a category-defining health and
wellness company focused on improving the lives of pets, pet
parents and Petco partners. We are 29,000 strong, working together
across 1,500+ pet care centers, 250+ Vetco Total Care hospitals,
hundreds of preventive care clinics, eight distribution centers and
two support centers. Position OverviewThe General Manager is
responsible for leading through Petco's vision of "Healthier Pets.
Happier People. Better World." in order to develop a
high-performing team that consistently delivers top-line sales
growth while maintaining a focus on the welfare, health, and proper
care of all animals. The GM leads a team Pet Care Center managers,
leaders and partners and is accountable for all aspects of managing
a single Pet Care Center. The General Manager drives their business
through a focus on people (talent acquisition, training, and
development), performance (guest service, sales, and expense
control), and process (standard operating procedures and policies),
which will result in overall profitability. This position requires
a passion for pets, ability to inspire and lead a team, focus on
process excellence, a drive for results.Position
ResponsibilitiesThe GM regularly exercises discretion and
independent judgment as they execute all Pet Care Center activity
to create the best possible partner, guest, and pet experience. As
a leader of people & pet care, the GM should execute all tasks
skillfully and consistently. To perform this job successfully, an
individual must be able to perform each essential job duty
satisfactorily. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform essential job
functions.People
- Build a team that embodies the Petco brand by delivering
exceptional service and driving guest loyalty.
- Attract, hire, and retain a diverse team of top talent.
- Train, coach, and develop leaders and hourly Pet Care Center
partners in all areas and functions required to run the store
efficiently and to Petco standards, including the effective rollout
selling models.
- Create a professional environment that inspires and encourages
the growth and engagement of partners.
- Lead and implement a positive culture of teamwork, inclusion
and collaborate by working alongside the team, establishing
priorities, and provide clear direction.
- Ensure quick and courteous service to all Petco guests by
helping partners determine the guest's needs and by sharing product
knowledge with partners to enable them to suggest the appropriate
solutions to meet the customer's needs.
- Responsible for all partner performance management in the Pet
Care Center.
- Demonstrate and support a continuous improvement and growth
mindset.Performance
- Meet or exceed goals related to totals Pet Care Center sales,
profitability, and operational excellence.
- Schedule and adjust labor hours & payroll to maximize
productivity, achieve sales & payroll goals, and complete
workload.
- Review and interpret financial and operational reporting
regularly, including Pet Care Center visits and audit results.
- Identify underperforming metrics and develop strategies that
leverage Petco programs, tools, and resources to improve and grow
the business.
- Market the Pet Care Center and its products, oversee planning
of on site and community events, such as adoptions, school visits
and other local promotions and animal-welfare events.Process
- Ensures the proper health, appearance, welfare, and proper
handling of all animals.
- Ensures merchandise is properly priced, displayed and stocked
according to inventory levels appropriate for the store; make
merchandising decisions with consideration of visual standards,
special ad set-up and monthly ad planner guidelines, adjusting
these as necessary to best implement in each individual store.
- Completes and submits accounting, inventory management and
payroll paperwork in a timely manner; ensures all expenses are
maintained within budgeted levels.
- Maintains the Pet Care Center's appearance adheres to Petco
operational standards and safety procedures.
- Protect Petco pets & merchandise and minimize loss by ensuring
all Pet Care Center standards and operating procedures are met,
including workplace safety, inventory control, and loss
prevention.
- Ensures Pet Care Center is opened/closed in accordance with
policies and procedures, especially those relating to safety and
security.
- Responsible to maintain the Pet Care Center's professional
image, appearance, and cleanliness.Other Essential Duties
- MODEL INSPIRING LEADERSHIP. Model leadership and selling
behaviors to Pet Care Center partners and associates. Provide
proactive leadership to maintain a positive business climate that
motivates Pet Care Center teams in alignment with our company
goals. Serve as an effective advocate for change and growth.
- PROMOTE SAFETY . Ensure Petco policies, procedures and safety
standards are closely observed and executed, and all new policies
and procedures are properly implemented in the Pet Care Center .
Bottom line, the safety of partners, guests and pets is our #1
priority.
- FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture
that encourages partners to seek and formulate ideas and
opportunities that increase efficiency and that improve guest
engagement, guest satisfaction and company image. Ensure a culture
that values and promotes teamwork.
- PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench
with partners who can successfully execute the company's plans,
meet objectives, and manage an engaged workforce. Ensure
continuation of excellence in Petco's partners through
developmental programs and leadership opportunities. Actively
pursue the development of bench strength through internal training
and external recruitment.
- ENGAGE AND BE PRESENT. Represent Petco's brand and image at a
high level through strong culture and positive leadership. Lead our
team in a way that is committed to high standards within a fun
working environment.Education and Experience
- In addition to a high school diploma or its equivalent (GED),
an applicant must be able to demonstrate proficiency in the areas
of basic business & finance acumen, analysis and problem-solving
skills, and high focus on people development & guest service.
- Excellence in communication and computer skills are also
required.
- Three or more years of management experience or the equivalent
is required, while previous retail management experience is
preferred.
- A working knowledge of general business practices is highly
desirable, as are strong organizational skills.
- A qualified applicant will possess an aptitude for
demonstrating strong customer service and the ability to instruct
others. In addition to having a professional appearance and
demeanor, the applicant must also demonstrate a keen and genuine
interest in all kinds of animals.
- Must be licensed to operate a motor vehicle. Completion of
specific PETCO Management Achievement Program Modules as well as
internal management roles may be required for internal
candidates.Supervisory ResponsibilityThe General Manager directly
supervises a team of leaders and is responsible for all Pet Care
Center partners including services.Work EnvironmentThe majority of
job duties are conducted indoors, although occasional merchandise
stocking, customer carry-outs, and bank deposits will require that
an employee leave the Pet Care Center briefly. Because this
position requires bending, kneeling, moving merchandise (up to 50
pounds, as necessary) and standing for long periods of time, there
may be risk of injury resulting from failure to follow safety
precautions and procedures. A limited amount of travel will be
required.ContactsThis position has continuous contact with the
general public at the Pet Care Center and at Pet Care Center
-related events, and regular contact and exchange of information
with other departments in the field, Distribution Centers, and at
the Support Centers. Contact outside of PETCO may be required in
order to coordinate merchandise returns, ordering parts, Pet Care
Center repairs, coordination of vaccination clinics, Pet Care
Center events, vendor meetings, etc.#LI-MS3 Petco Animal Supplies,
Inc. is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or any other
protected classification. The pay range(s) below are provided in
compliance with state specific laws. Pay ranges may be different in
other locations. $34.25 - $52.25 Hourly or Salary Range will be
reflected above. Exact rate of pay will be based on position,
location, and experience level. For a more detailed overview of
Petco Total Rewards, including health and financial benefits, 401K,
incentives, and PTO -see
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Our vision at Petco is Healthier Pets. Happier People. Better
World. We're making things better for pets, people and the planet
through our Think Adoption First philosophy, the Petco Foundation
and other important initiatives that focus on putting animals
first, educating pet parents and reducing our carbon footprint. The
journey starts with knowledgeable, passionately engaged associates
who are proud to recommend Petco as a place to work, who believe in
our Vision and who are committed to delivering a superior customer
experience.From our retail stores and our network of Distribution
Centers to our Corporate offices, you'll work with others who share
your values and commitment. We seek individuals who are passionate
about animal welfare, have great people skills and are driven to
grow and advance in their careers with us. Our ongoing growth is
creating exceptional opportunities for professional development and
personal enrichment throughout our organization.
#J-18808-Ljbffr
Keywords: Petco Animal Supplies, Inc., Chino , Store General Manager, Executive , Riverside, California
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