Customer Service and Claims Representative

Company: Nexgrill
Location: Chino
Posted on: April 3, 2021

Job Description:

Nexgrill is a leading global producer of gas and charcoal grills and grill accessories. Nexgrill designs and markets and extensive line of high-quality grills under the Nexgrill and KitchenAid Brands, as well as OEM products for several global retail partners.

Located in Chino, CA, our Call Center Customer Service and Claims Representatives are proactive professionals who are committed to customer satisfaction and take pride in providing exceptional, personalized service to internal and external customers.

Responsibilities:

• Handle high volume incoming telephone or email inquiries.
• Identify the customers' needs, ask probing questions to resolve issues.
• Conduct data entry into the CRM and internal systems.
• Handle claim inquiries and concerns, returns and ordering parts.
• Investigate claims and obtain relevant facts to determine coverage, loss and liability of company
• Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim settlement and reduce future exposure
  Skills and Experience:
  
  
  • High School Degree required.
  • 1-year customer service experience required.
  • Must be able to type 35 WPM.
  • Strong interpersonal skills and friendly telephone etiquette are required.
  • Strong verbal and written communication skills.
  • Able to handle high pressure and difficult claimants.
  • Detail-oriented, organized and multi-tasking capabilities.
  • Must be willing to learn and assemble grill components during training period.
  • High proficiency with MS Office (Excel, Word, & Outlook).
  • Candidate must be eligible to work in the United States. Nexgrill Industries Inc. does not sponsor H-1B or other related work visas.
    Employee Benefits:
    
    We offer our full-time employees employer paid health premiums for select plans. Our dental and vision plans are voluntary with low group rates. Additional benefits include a 401k plan after one year of employment with a Safe Harbor Plan (non-elective) with a 3% contribution. All full-time employees also receive holiday pay and earn generous sick and vacation days.
    
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Keywords: Nexgrill, Chino , Customer Service and Claims Representative, Hospitality & Tourism , Chino, California