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Black Bear Diner Hiring Hosts- Chino CA

Company: Black Bear Diner
Location: Chino
Posted on: November 17, 2021

Job Description:

Opened in 2017, the Fairfield by Marriott in Holyoke is the winner of Hotels.com "Loved By Guests" and the AAA "Best of Housekeeping" 3 years running. We would like to invite that special person to be part of our Guest Service team providing outstanding service to our guests from the front desk. We can be flexible on the hours and can provide full or part time for the right individual. Prior front desk experience is required and Marriott training will be provided. Health, dental, vision insurance available for qualifying individuals as well as sick time, vacation time and travel discounts. You would be working with a tenured team of dedicated Hospitality Managers, a great opportunity to learn Hospitality excellence.DUTIES AND RESPONSIBILITIES

  • Ensure hotel consistently exceeds guest service expectations and achieves excellent guest satisfaction metrics. Review GSS scores and help management come up with procedures to solve the guest issues.
  • Manage traditional front desk responsibilities including answering phones, guest check-in/check-out, and managing guest billing and payment collection.
  • Management of Front Desk daily operations and reporting to Operations Manager.
  • Understand all front desk shifts policies and procedures including night audit.
  • Work with management team to insure group requests and requirements are taken care of before and after check in.
  • Anticipate and address guest service needs and effectively resolve guest requests and complaints according to hotel standards. Ensure that front desk staff is following Fairfield 100% Guarantee.
  • Manage special requests including guest laundry, mail, package delivery, safe deposits, housekeeping requests and wake up calls. Insure that request logs are being used and completed.
  • Communicate and collaborate with other hotel functions including housekeeping and maintenance to deliver a seamless guest experience.
  • Maintain proficiency in using Marriott computer systems to make and modify reservations, manage billing, and monitor room and rate availability.
  • Maintain organized records of guest communications and requests for management and future shifts.
  • Develop deep knowledge of hotel property, local area and amenities, Marriott Bonvoy programs and other information required to deliver excellent customer service.
  • Keep front desk and work areas clean and organized at all times.
  • Insure cleanliness including lobby, vending area, breakfast area, public restrooms and trash bins.
  • Understand Marriott Breakfast program and able to assist and fill in as breakfast attendant.
  • Understand and follow guest safety and security policies and procedures.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model.
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
  • Handle other duties as directed by the Operations Manager or General Manager.QUALIFICATIONS AND REQUIREMENTS
    • Passionate about interacting with people and serving others.
    • Excellent communication, motivational and leadership skills.
    • Strong organizational skills and attention to detail.
    • Flexible schedule (evening, weekend and holiday availability are required).
    • Able to handle stressful situations and solve problems in a calm, professional manner.
    • Physically able to perform all job responsibilities including standing for extended periods and lifting up to 50 pounds.
    • Strong computer skills.
    • High school diploma or equivalent.Job Types: Full-time, Part-timeBenefits:
      • Dental insurance
      • Health insurance
      • Life insurance
      • Paid time off
      • Parental leave
      • Vision insuranceWork Location: One location

Keywords: Black Bear Diner, Chino , Black Bear Diner Hiring Hosts- Chino CA, Hospitality & Tourism , Chino, California

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