Customer Service Specialist

Company: Soestern Packaging Inc.
Location: Chino
Posted on: May 21, 2023

Job Description:

We are currently seeking a Customer Service Specialist that will be responsible for assisting customers with questions and resolving any problems related to our products. The Customer Service Specialist is the first point of contact for customers and it is important that our representatives are able to maintain a positive attitude and provide high quality customer service while handling a high call volume. Prior experience working in a customer service or retail role is preferred. Monday-Friday, 8:30 AM - 5:00 PM Pay: $20hr- $23/hr DOE Temp-to-Permanent Hire Position ** Must be Covid-19 Vaccinated ** Requirements include: A welcoming, personable demeanor and positive attitude Confidence and composure during phone, email, and in-person interactions Proper telephone and office etiquette Excellent verbal and written communication skills Excellent organizational and time-management skills Setting appropriate priorities to ensure daily assignments are completed and goals are met Excellent problem-solving and critical thinking skills Attention to detail and accuracy Excellent interpersonal skills Proficiency with word processing and spreadsheet applications (Microsoft Office and Google Apps) Self-discipline to work well independently and/or under limited supervision Ability to work cooperatively and effectively with colleagues Willingness and capacity to learn and retain information Attentiveness and responsiveness to requests and correspondence Capacity to accept feedback and/or guidance and adjust accordingly Professionalism, diplomacy, sensitivity, and tact Responsibilities include: Answering and routing incoming calls accurately Assisting the Sales Team with daily tasks including filing and sample package preparation/shipping Taking accurate messages from customers and directing them to the correct sales representative Responding to customer questions regarding products, services, prices, availability, company policies, etc. Creating, updating, and entering information into databases Updating and maintaining accurate customer files and records, both physical and electronic Preparing product quotes and detailed order confirmations Taking and processing sales orders Obtaining deposits and payments from customers, as needed Maintaining a clean, organized, and stocked product sample room Enhancing knowledge of new products, procedures, services, and tools by attending departmental and training meetings Assisting team members with sales order processing and filing, as needed Coordinating with team members and other departments Performing general office and administrative duties Keeping Management apprised of time required to complete projects, assignments, and tasks as they are assigned Adhering to company policies and procedures Continuously improving through feedback and experience If interested please contact our office. Walk in's are welcomed! Cortech Chino Office Application hours: Monday-Friday (9am to 3pm) 11650 Central Ave. Chino, CA. 91710 (909)627-7950 Start your career path with Cortech!

Keywords: Soestern Packaging Inc., Chino , Customer Service Specialist, Hospitality & Tourism , Chino, California