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Client Relations Representative

Company: Career Opportunities at Nelson
Location: Chino
Posted on: March 14, 2020

Job Description:

Job Number: 2146795

Job Title: Client Relations Representative
Location: Chino
Compensation: $15-16/hr

General Purpose:

Interact with customers to provide and process information in response to inquiries and request about product and services. Deep understanding of the sales process to help build client relations and meet/exceed monthly goals.

Main Job Tasks & Responsibilities:

v Build and maintain company customer relationships

v Effective and efficient handling of customers by either telephone or electronically

v Answer inbound calls and make outbound calls to follow-up with customers

v Increase sales for existing customers by promoting additional products/services

v Meet or exceed monthly goals for existing assigned customer base

v Obtain and evaluate all relevant information to handle inquires and resolve complaints. Respond to the customer promptly.

v Process forms, applications and request for customers

v Quote and negotiate prices, enter sales orders and proof invoices

v Assist with billing and invoicing matters as needed

v Track stock levels and inventory to ensure customers' orders are handled effectively

v Direct requests and unresolved issues to the designated resource

v Manage customers' accounts and maintain customers' contact information

v Keep records of customer interactions and transactions (Goldmine/Sage)

v Accurately record details of inquiries, comments, complaints and any actions taken

v Communicate and coordinate with internal departments

v Complete BOM's (Bill of Material's) and add fabrication lines to system

v Assist with consolidating paperwork for containers in route to facility

v Send, track and follow-up on customer sample requests

v Provide regular two-way communication between the client and team; to provide strong team representation and set proper client expectations

v Understanding of company capabilities and service; and effectively communicates all offerings to the client

v Assist Sales, Marketing and Operations with specified needs as needed

v Maintain customers' files (including invoices)

v Report to the Sales Manager; attend meetings to discuss sales figures, goals and obstacles

v Perform additional duties as required and/or requested

Work Environment:

v Position involves sitting for extended periods of time while working at a computer

Education and Experience:

v Excellent oral and written English language communication skills

v Provide high level of customer service

v Good organizational skills

v Proven ability to handle multiple tasks at once

v Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window-based environment

v Intermediate skills in MS Outlook, Word and Excel

v Bilingual (Spanish) preferred

v Minimum 1 years' business to business customer service experience - preferably in a call center environment

v Desire and enthusiasm to further advance in the sales field

v High School Diploma or equivalent

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."

Keywords: Career Opportunities at Nelson, Chino , Client Relations Representative, Other , Chino, California

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