This Senior Business Analyst is responsible for leading a
project or leading major parts of a project in the design and
implement of solutions in support of NFI customers. Key
responsibilities include leading and supporting system design,
configuring the system, aligning resources and assigning project
tasks, testing the solution, developing and maintaining
documentation, resolving issues, and providing support to users in
Operations. This position reports to a Manager level role.
Essential Duties & Responsibilities:
Lead or provide senior level support to the project lead on
customer startup projects to deploy solutions for NFI customers.
Insure that solutions adhere to the original design parameters of
the project and support the solution through go live and the
transition to the support team. Facilitate development activities
to include; execution, testing, and quality assurance.
Responsible for adhering to timelines, insuring the highest
quality, moving the project team forward with urgency, and
delivering frequent, timely, crisp communication to all
Lead or participate as directed in the development of solution
designs and design sessions with the Customer, Operations,
Engineering and Sales for new customer startups and existing
customers. This includes documentation, preparation, presentation,
review and signoff.
Responsible for leading the project team in all aspects of WMS
configuration, including data integration specs, reporting and
Lead solution testing efforts both internal and external with
the customer to include; unit testing, integration testing, end to
end testing, and coordination and support of user-acceptance.
Facilitate agreement and sign-offs of solution designs from
project stakeholders; Operations, Engineering, Sales, and
Act as a liaison amongst the Customer, Operations, Engineering,
and Sales during the start-up process. Work with the team to
address customer issues quickly to keep projects on track.
Track and manage project updates on all assigned projects in
collaboration with the assigned PMO resource.
Provide guidance and direction to develop Business Analysts II
and Business Analysts I staff.
Provide feedback to the Manager of Implementation Service for
performance reviews and goal setting for Business Analyst II and
Business Analyst I positions.
Work with the other departments in IT to allocate resources to
projects based on project plans and timelines.
Facilitate the transition of customers to the Ongoing Demand and
Support Services Teams upon completion of start-up
Maintain and update documentation in alignment with the common
Identify and resolve system issues including root cause
Provide train the trainers and end-user training as
Develop advanced knowledge of the WMS applications.
Utilize project management methodologies consistent with the
Continuously find ways to improve processes, execution, and
Ability to work seamlessly as part of a team, demonstrate a
strong Team commitment
Outstanding problem solving abilities
Effective communication skills
Basic coaching and mentoring skills to assist in the development
of Business Analysts and others on the project team
Outstanding decision making skills and ability to take measured
Ability lead and champion change
Strong negotiation and collaboration skills
Self-motivated with the ability to be a proactive problem
Ability to learn new systems, processes and tools quickly and
Degree - BA / BS in Supply Chain Management, Computer Science,
Computer Engineering or a related field
3+ years distribution/warehousing industry experience
Advanced experience with WMS configuration and testing
Strong MS Office Excel, Word, PowerPoint, Visio, Project,
Basic relational database knowledge and SQL query experience for
Strong interpersonal skills.
Outstanding communication skills with the ability to communicate
with all levels of the organization and with external customers,
both written and oral.
3+ years software solution design and implementation
3+ years project management
3+ years production support experience (level 3)
Outstanding writing skills for both business and technical
Ability to manage issues through completion.
Knowledge of data integration formats (e.g. EDI, HTML, XML, SAP
iDocs, MA txml, delimited files, and positional data files).
Experience I designing and writing data integration maps.
Travel 25% - 50%
To all agencies: Please, no phone calls or emails to any
employee of NFI about this opening. All resumes submitted by search
firms/employment agencies to any employee at NFI via-email, the
internet or in any form and/or method will be deemed the sole
property of NFI, unless such search firms/employment agencies were
engaged by NFI for this position and a valid agreement with NFI is
in place. In the event a candidate who was submitted outside of the
NFI agency engagement process is hired, no fee or payment of any
kind will be paid.