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Order Fulfillment Processing Supervisor

Company: NRI Distribution
Location: Chino
Posted on: April 8, 2021

Job Description:


A Day in the Life

The Order Processing/VAS Supervisor provides direct support to the Order Processing and Value Added Services (VAS) functions from a process, people and information standpoint. They drive solutions to support growth goals, process and quality improvements and the overall Client experience. With an unfettered focus on results, the Order Processing/VAS Supervisor will support and drive progress ensuring timely delivery of orders and commitments by the Operations team, while collaborating closely with all functional areas of the organization to drive process improvement and innovation within NRI.

AM Shift (Sat - Wed, 5:00AM - 1:30PM)

All About You

The Perfect Fit:

  • Excellent technical capabilities, inclusive of tier one WMS experience.
  • Proficiency in MS Office Applications
  • Has the ability to be flexible and adapt to changing priorities.
  • Decisions have a critical effect on the organization's reputation, team members, client services, policies or operations
    The Must Haves:
    • A Bachelor's degree in Engineering, Business, Logistics or related field and/or 3 years of relevant work experience.
    • Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety.
    • Bilingual (Spanish/English) preferred but not required.

      Things You Will be Doing
      • Order Processing
        • Ensures orders are picked and packed as per Client and Customer specifications and are within service level agreement (SLA's) requirements.
        • Plans and manages fulfillment labor requirements.
        • Works with the Inventory Management team regarding MIA's and LF to bring to a timely resolution.
        • Communicates with the CSC team regarding any escalations, anomalies or orders that require specific focus.
        • Makes determination on employee audit percentage, dependent on performance.
        • Ensures that condensing is completed to ensure utilization of space, while balancing labor requirements.
          • Value Added Services (VAS)
            • Ensures all VAS requirements are meeting or exceeding Client and/or Customer expectations and are within SLA requirements.
            • Plans and manages VAS labor requirements.
              • Leadership
                • Ensures the training, cross-training and development of team members.
                • Communicates expectations and provides regular feedback on performance
                • Ensures safe operations of the business specific to their area of accountability, while being vocal about safety concerns in other areas.
                • Focuses on process improvement that will drive efficiency, quality, safety and reduction of waste.
                • Communicates, monitors and drives goals and operational performance.
                • Timely completion of administrative duties (timesheets, reviews, leave requests, performance reviews, etc.)
                • Performs other duties as requested.
                  NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Keywords: NRI Distribution, Chino , Order Fulfillment Processing Supervisor, Other , Chino, California

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