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Field Service Rep

Company: Stiles Machinery
Location: Chino
Posted on: January 9, 2022

Job Description:

Description

POSITION SUMMARY

Responsible for the installation of company machinery and assisting customers with problem resolution using whatever appropriate means and resources available to get customer's equipment operational in the most expedient manner.

ESSENTIAL FUNCTIONS

  • Perform duties as directed concerning the contractual obligations for installation, start-up services, and operation instruction, on all equipment represented by the company.
  • Report the results of work performed, problems encountered, and customer dissatisfaction in the form of prompt written service reports to the Service Manager and Sales Engineer.
  • Make recommendations and corresponding reports to the supervisor for product improvements that effect operation and reliability of our products.
  • Maintain good relationships with customers and customer employees, resolve equipment problems and recommend corrective action and troubleshooting approaches.
  • Assist in training other Stiles personnel such as other Field Service Representatives, and the customer in the use, operation, adjustments and proper maintenance procedures for our equipment.
  • Maintain demonstration equipment and ensure proper operation. Assist in customer presentation and demonstration as requested by the Regional Service Manager.
  • Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers and submit report for review by other Field Service Representatives.


    QUALIFICATIONS
    • Two years electronic technical school or equivalent experience
    • Associates Degree preferred.
    • Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experience
    • Valid driver's license


      SKILLS AND ABILITIES
      • MS Office Applications
      • Ability to multitask
      • Adaptability to changing priorities
      • Good communication skills, both oral and written
      • Self starter and self reliant
      • Excellent problem solving skills


        WORK ENVIRONMENT
        • Customer Sites, Travel by Automobile and/or Airplane

Keywords: Stiles Machinery, Chino , Field Service Rep, Other , Chino, California

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