Installation Coordinator

Company: Stiles Machinery
Location: Chino
Posted on: January 10, 2022

Job Description:

Description

• Communicate with customer to confirm delivery, installation and training dates, review preparation details with the customer and insure they are informed of their responsibilities through a signed pre-install checklist to facilitate a successful installation.
• Communicate details of the installation with Field Service Representative prior to installation, maintain contact during installation, document progress and issues, and provide support
• Coordinate delivery and ancillary equipment needs for machines sold without installation, ensuring customer satisfaction.
• Communicate with the salesman upon receipt of order to determine any undocumented issues, understand customer expectations and commitments made to the customer.
• Communicate with accounting/finance regarding credit status, and traffic regarding delivery specifics.
• Verify install and warranty terms and allocations.
• Understand the correct technical specifications and options of the machine. Coordinate delivery of all components and parts orders to coincide with machine installation.
• Handle coordination of dust and other ancillary equipment that may be necessary for the installation.
• Perform pre-install meetings and/or follow-up meetings with Service Scheduling Coordinators, Product Groups, Sales and/or customers, if necessary.
• Coordinate run-off needs with Product Group, understanding the reasons for the run-off and the outcome of the run-off. May include arranging for materials, if necessary.
• Maintain good relationships with customers by creating plans to get issues resolved by proper tracking, documentation, problem resolution and follow-up with customer.
• Receive and file documentation relating to installation, machine backups, and install photos. Follow up with FSR if not received in a timely manner.
• Prepare and distribute installation reports as required.
• Assist with the installation and de-installation of machines in showrooms when required.
• Coordinate machinery trade-ins, including de-installation, packing and coordination with other internal groups
• Hand off to Regional Service and notify sales channel after install is complete.
  The successful candidate will have knowledge and experience in:
  
  • MS Office applications
  • Ability to multitask
  • Adaptability to changing priorities
  • Strong verbal and written communication skills
  • Strong administrative skills
  • Self-starter and self reliant
  • Excellent problem-solving skills

Keywords: Stiles Machinery, Chino , Installation Coordinator, Other , Chino, California