Field Service Rep
Company: Stiles Machinery
Posted on: January 11, 2022
Responsible for the installation of company machinery and assisting
customers with problem resolution using whatever appropriate means
and resources available to get customer's equipment operational in
the most expedient manner.
- Perform duties as directed concerning the contractual
obligations for installation, start-up services, and operation
instruction, on all equipment represented by the company.
- Report the results of work performed, problems encountered, and
customer dissatisfaction in the form of prompt written service
reports to the Service Manager and Sales Engineer.
- Make recommendations and corresponding reports to the
supervisor for product improvements that effect operation and
reliability of our products.
- Maintain good relationships with customers and customer
employees, resolve equipment problems and recommend corrective
action and troubleshooting approaches.
- Assist in training other Stiles personnel such as other Field
Service Representatives, and the customer in the use, operation,
adjustments and proper maintenance procedures for our
- Maintain demonstration equipment and ensure proper operation.
Assist in customer presentation and demonstration as requested by
the Regional Service Manager.
- Learn the latest installation/maintenance procedures and
techniques while assisting vendor technicians and other installers
and submit report for review by other Field Service
- Two years electronic technical school or equivalent
- Associates Degree preferred.
- Completion of Field Service training program or prior
experience in N/C or P/C service/maintenance or
- Valid driver's license
SKILLS AND ABILITIES
- MS Office Applications
- Ability to multitask
- Adaptability to changing priorities
- Good communication skills, both oral and written
- Self starter and self reliant
- Excellent problem solving skills
- Customer Sites, Travel by Automobile and/or Airplane Associated
topics: answer, associate, call center specialist, clerk, csr,
customer care, customer care specialist, customer service
representative, customer service specialist, platform support
Keywords: Stiles Machinery, Chino , Field Service Rep, Other , Chino, California
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