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IT Helpdesk Specialist

Company: ManpowerGroup
Location: Chino
Posted on: January 15, 2022

Job Description:

Manpower is conducting a search for an IT Helpdesk Specialist for a three to 3 month contract. This will be based onsite at our Chino, CA manufacturing plant to support the daily activities of maintaining IT operations for end-users at the plant location. The key support role will execute projects, drive compliance, resolve incidents to completion by leveraging company procedures and implement/research best practices.PRINCIPAL FUNCTIONAL RESPONSIBILITIES:* Provides first level network/desktop support across the Corona, CA plant* Embody and grow our culture of providing strong service and support* Responsible for site setup, user training, desktop maintenance and setup, server administration, moves, monitoring, troubleshooting hardware/software issues, installations, maintenance/support and documentation* Complete support requests and make recommendations for changes in process, training, software, etc. to improve delivery to the Corona, CA plant* Work closely with internal and external support teams to build workflows that enhance and streamline the customer support experience and establishing best practices* Ensures all issues are appropriately resolved, and develop/implement countermeasures to facilitate resolution* Escalates issues to IT management team as needed to ensure timely customer satisfaction* Maintains and reviews documentation and checklists to ensure high quality of service thus enhancing efficiency and effectiveness* Stay up to date and current IT practices relevant to job responsibilities* Assists with IT planning as necessary* Expected to work closely across all IT disciplines to collaborate and problem solve* Required to respond to after-hours/emergency support request as neededExperience and Education:* Ability to perform work under minimal supervision* Demonstrated ability to handle complex issues and problems, and refers the most complex issues to higher-level staff* Constant learner that possesses comprehensive knowledge of subject matter* Ability to influence and or provide leadership, coaching, and/or mentoring to peer groupupport role* Ability to administer active directory and hardware imaging processes* Strong technical background in desktop OS's, networking, and virtual environments* Knowledge of networking protocols including:o VPN, Routing, TCP/IP, Firewalls, VoIPo Network Analysis tools* Hands on experience supporting a manufacturing / plant operations environment* Experience with ServiceNow or similar IT ticketing system* Proficient in hardware and software lifecycle practices* Experience with industrial label printing including zebra printers, drivers, and interoperability with Windows 10* Supporting industrial equipment/IT interfaces including working with machine and control engineers to ensure security and operability* Must be able to move about the office building / plant environment including but not limited to: lifting, bending, and stretching for installation or maintenance of computer, server and networking equipmentCompetencies: Trouble shooting skills. Ability to foster teamwork. Decision-making skills. Oral and written communication skills. Ability to identify and seek needed information/research skills. Technical expertise. Strong customer service orientation and interpersonal skills, ability to respond quickly and effectively to meet user needs with a focus on building relationships, listening, and asking questionIf you would like to considered for this position, please forward your resume to nellie.valerio@manpower.com.ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Keywords: ManpowerGroup, Chino , IT Helpdesk Specialist, Other , Chino, California

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