Brokerage Operations Support Specialist

Company: NFI
Location: Chino
Posted on: May 6, 2022

Job Description:

TheBrokerageOperations Support Specialist is an entry-level position, providing operational support to the customer and logistics specialists. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services, data entry and, following standard operating procedures to problem solve.Essential Duties & Responsibilities:Learn how the NFI non-asset intermodal operations work in regard to moving freight.Learn the general geography of the United States as it applies to transportation.Learn about basic modes of transport - Full Truckload, LTL, IntermodalLearn the fundamental aspects of NFI TMS Systems including load entry, tracking, and dispatch.Data entry:Entering orders into the system according to customer standard operating proceduresCarrier Vetting; the setup of new carrier partners into EDGE TMSProof of Delivery (POD) Requests for accounting or, account managersVerification:Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements.Troubleshooting any issues arising during the verification process.Escalating issues to the carrier or customer account managers in a timely manner when necessaryAppointments:Setting pick up or delivery appointments and entering them in the systemRequesting appointment changes as per related standard operating proceduresEnsuring all parties are advised of appointment times.Order tracking:Monitoring railroad tracing records while in transit - troubleshooting events that are delayed.Contacting carriers to set and confirm appointments and updating the system.Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer logistics specialistProvide ad-hoc information to carriers as requested, or forward the request to the carrier account manager if necessary.Additional Responsibilities:Duties, as assigned by management, could include, but not limited to; the responsibility to cross-train with other operations representatives on each other's areas of responsibility.Requirements:High school diploma or GED required. College Diploma preferred1-2 years of experience in logistics and/or customer service preferred.Strong computer knowledge or willingness to learn, MS Office applications,Strong data entry, customer service, and troubleshooting skills.Exceptional conflict resolution and negotiation skills.Excellent oral and written communication skills.Ability and availability to work irregular or extended hours including afternoons, nights, weekends, and potentially holidays as needed.To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.#LI-BS1Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: NFI, Chino , Brokerage Operations Support Specialist, Other , Chino, California