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Patient Accounts Rep/collector

Company: Universal Health Services
Location: Chino
Posted on: May 11, 2022

Job Description:

Canyon Ridge Hospital is a freestanding behavioral health facility in Chino, CA offering a complete spectrum of mental health services for adolescents, adults and seniors. We have been serving the community since 1989, and our comprehensive programming spans inpatient, outpatient, telehealth, and partial hospitalization.
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This position is responsible for accurate and timely follow up of all insurance claims.

  • Assist patients with financial arrangements and refers to Business Office Manager (BOM) for approval.
  • Reviews patient's charts for accuracy and verifies that all insurance and billing information is complete and correct.
  • Responds to written, telephone, or in-person payments, errors in adjustments, and other patient account problems.
  • Prepares and sends patient statements as necessary.
  • Billing (re-billing when necessary) is done within one business day of bill generation. Reviews bills for errors before sending.
  • All activity on patient account is documented in "COLLECTION" screen.
  • Administrative policy discounts are identified and submitted for approval on a timely basis.
  • Is responsible for performing audits of accounts necessary to process refunds.
  • Identifies potential payer issues/concerns and suggests resolutions with the BOM.
  • Handles incoming calls from patients and insurance companies and tries to resolve calls before taking a message or transferring.
  • Has working knowledge of fundamental tasks of insurance verification/collections.


    • Health insurance
    • Dental insurance
    • Vision insurance
    • Retirement plan/401K
    • Paid time off ( Accrue 4 weeks)
    • 3 CA Sick Days

      EEO Statement
      All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
      We believe that diversity and inclusion among our teammates is critical to our success.
      At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skillset and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: or 1-800-852-3449
      High School education or equivalent experience / education with a minimum of two years' experience in hospital billing or equivalent relevant experience and / or education. Must have strong verbal and written communication skills, experience with electronic billing, thorough knowledge of computer applications, strong customer service skills, ability to concentrate on task in high traffic area, maintain information as highly confidential, strong organization and priority setting skills, meet deadlines, attention to detail, empathy

Keywords: Universal Health Services, Chino , Patient Accounts Rep/collector, Other , Chino, California

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