Customer Service Representative

Company: Aston Carter
Location: Chino
Posted on: September 17, 2022

Job Description:

Description:
Customer Service is clients main priority and this position carries a lot of responsibility. We place emphasis in putting the customer needs first, being attentive and efficient, so we make their experience with the organization "easy."
We are the front-line image of the company- need to have and keep a professional image conveyed through email/calls.
Daily tasks- Not typical CSR tasks and require a more in depth set of skills. Managing emails, calls, and pending tasks (creating cost sheets for products based on bill of materials, managing project bids/quotes, order processing, updating customer contact info. in our CRM system & entering RMAs. Being able to prioritizing consistently to make sure we are flexible to urgent matters received throughout the day by our external/internal customers.
Onboarding
1st month initial training to get familiar with our systems and SOPs, while slowly taking on task as they are trained
We expect the new hire to be fully trained in our systems and existing SOPs by the 3 month mark
We are in the middle of building a 3 month training plan and the new hires would assist in creating process that are not yet documented
Skills:
Customer service, Customer support, communication and writing skills, computer skills, rma, crm system, bill of material, order processing, email
Top Skills Details:
Customer service,Customer support,communication and writing skills,computer skills,rma,crm system,bill of material,order processing,email
Additional Skills & Qualifications:
Are they aligned with our core values (i.e. excellence in customer service, accountability, continuous improvement, ownership, adaptability)?
If familiar with computer systems- testing prior to interview (e.g. what type of modules are found in MAS? What is GoldMine used for? What type of report have you created using Excel? etc.)
Positive attitude
Articulate and communicate effectively
Presented themselves professionally
Team player
Honesty
Experience Level:
Entry Level


About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Chino , Customer Service Representative, Other , Chino, California