Company: Creative Bus Sales
Posted on: November 20, 2022
Description: The Service Administrator is responsible for
documenting customer concerns about vehicles. The position requires
excellent customer service skills and knowledge of the
automotive/bus industry. When a customer requests a repair, the
service writer enters information into the computer software
detailing the repairs that are needed, how much time should be
allocated to make the repair and notifies the Service Department.
This position will also have some warranty responsibility. This
position is the first person the customer talks to in the service
department so it is essential that a helpful and knowledgeable
demeanor is demonstrated. Must be aware of service department
policies and procedures, along with the correct procedure to open
and close retail work orders. This position works with
Checking condition of vehicle at arrival.
Communicates with the driver/customer on service requirements of
Fills out the work list, repair order and all applicable factory
Writes up retail work orders using Board of Consumer Affairs,
"Write It Right" guidelines.
Keeps track of the status of vehicles Act as point of contact for
all customers and sales personnel for issues related to your
Assist in communicating the status of the vehicle with the customer
Assist in communicating the cost associated with the repairs with
the customer as assigned.
Communicate timelines and service updates to customers and assist
in maintaining an accurate service schedule.
Communicate with service department management on status, quotes,
Assist in communicating with customers and CBS Sales to assure the
vehicles are being completed by promise dates
Maintain positive relationship with vendors, customers, and
Coordinate with sales, parts, and warranty departments as
Communicate with accounting and shop management with respect to
customer payment for services.
Assist all assigned department service team members to assure all
jobs are being complete
Verify availability of parts
Schedule with the service shop all applicable warranty repairs or
locating a convenient warranty repair facility for the customer to
Obtain prior approvals for all warranty claims with various
Maintain a line of communication with all repair facilities, obtain
estimates for needed repairs and providing preapprovals to
Process and collect warranty claims with various manufacturers.
Verify repair procedure are properly documented; all parts match
the story and process claim per manufacturers' guidelines.
Initiate the warranty repair work orders, documenting the customer
complaint and detailing when the complaint occurs for the
technician to diagnose properly.
Get factory approvals, contact factory and customers with recalls
and warranty procedures and warranty guidelines. Also, inform
customer of costs associated with warranty repairs and length of
time to repair.
Communicate with management on all aspects of warranty department
work flow, customer, and vendor and manufacturer issues.
Keeps track of vehicles that are off property.
Other duties as assigned.
High School Diploma or equivalent
Understanding of the operation of the service and parts departments
and the support of the sales and interaction with the
Service Administrators must possess, and demonstrate good
communications skills with both customer and internal relations in
person, via telephone, and electronic communication
Good understanding of the bus manufacturer's needs and the needs of
Creative Bus Sales customers.
Professional demeanor and cooperative attitude
Highly organized Punctual
Bilingual a plus
Willingness and ability to take direction and work as a team
Self-starter, highly motivated and exhibits great initiative
Computer skills (Word, Excel)
Proficient with computer data processing
Work will be performed both in an office environment as well as an
May be required to do frequent kneeling, stooping, squatting,
crawling and climbing to perform multiple tasks of position
Must have the ability to board vehicles, and inspect under vehicles
Must be able to lift, push and pull a minimum of 50 pounds
Must have good manual dexterity
Keywords: Creative Bus Sales, Chino , Service Writer, Other , Chino, California
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