Field Service Supervisor
Posted on: November 25, 2022
EnerSys is the global leader in stored energy solutions for
industrial applications. We have over thirty manufacturing and
assembly plants worldwide servicing over 10,000 customers in more
than 100 countries. Worldwide headquarters are located in Reading,
PA, USA with regional headquarters in Europe and Asia. We
complement our extensive line of Motive Power and Energy Systems
with a full range of integrated services and systems. With sales
and service locations throughout the world, and over 100 years of
battery experience, EnerSys is the power/full solution for stored
DC power products.
Learn About Our Core Values
This position will be focusing primarily on our Energy Systems line
of business, which include telecommunications, IT, uninterruptible
power supplies (UPS), utilities and switchgear, security, emergency
lighting and general electronics. Some of the reserve power brands
include PowerSafe,DataSafe, and Genesis. Our extensive product
range serves a variety of reserve power applications and
consistently delivers the most effective, powerful and reliable
Provide technical and application support for EnerSys products and
services, in the assigned area against profitable margins and in
line with the business plan, in order to continue to the
realization of service-related sales and service targets.
Essential Duties and Responsibilities
Maintain a safe, orderly, and clean work environment
Report all injuries or incidents involving subordinates
Develops and schedules projects for efficient use of resources
Materials, equipment, and employees
Follows all company policies and procedures as listed, but not
limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
Oversight of physical plant and service vehicles
Identify target end-user accounts, and sell service programs
Customer relations and resolution of customer issues
Direct management of Service employees including, but not limited
to: training, performance reviews, recognition, goal setting, and
Oversight of physical plant and service vehicles
Diagnosis and repair
Develops and conducts training on the safe operations of the
equipment and demonstrates skills to trainees, including both team
members and customers
Provides a communication link between the customer and the company
to help ensure that effective service is provided to the
Provides the highest quality of service possible in order to assure
Generates substantial annual revenues
Functions with little direction
Completes compliance and job-specific training
This position supervises field support/techs and/or Shop
Other duties as assigned
5 years related experience
Proficient computer knowledge of Microsoft office and internet
Able to operate a cell phone
3 plus years of previous customer service experience and experience
in field support
Able to read, write and comprehend the English Language
Able to perform basic math, adding, subtracting, multiply and
divide in all units of measure, using whole numbers, fractions, and
Solid mechanical and electrical aptitude
Able to problem solve equations
College Degree preferred but will accept High school Diploma/GED
with industry related experience
Advanced electrical and mechanical understanding
The use of test equipment and reading schematics
Experience with ERP/SAP a plus
College Degree in related field
General Job Requirements
Must be able and willing to do overnight travel
Must be able and willing to operate a forklift.
This position requires you to drive a company vehicle. Therefore,
you must be able to pass the company's driving requirements.
Certain vehicles may also require a specific drivers license and
have additional driving requirements.
Must be able to differentiate colors.
Must be able to frequently bend; twist; reach; stoop; kneel or
Must be able to lift up to 50 pounds/23 kilos on a daily continuous
basis. Anything heavier will be done with the assistance of a
mechanical device or with the assistance of another employee.
Must be able to stand for long periods of time
Must be able and willing to be on-call.
Must be able and willing to work varying schedules which may
include nights, weekends, and public holidays.
Risk of electrical shock.
This position is exposed to harmful materials such as
lead/fiberglass products. Periodic blood tests are required to
measure the level of lead. Precautions are taken by the
company/employee to reduce the risk of exposure and help ensure
This position requires working in a plant/warehouse environment.
Therefore, expect varying working conditions.
EnerSys provides equal employment opportunities to all employees
and applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
EEO is the Law
EEO is the Law Supplement
Pay Transparency Nondiscrimination%9447366%
Keywords: Enersys, Chino , Field Service Supervisor, Other , Chino, California
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