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Customer Service Representative - 3PL/E-Commerce

Company: Best Logistics Technology Inc.
Location: Chino
Posted on: November 26, 2022

Job Description:

The Customer Service Representative advocates for our clients in their accounts' daily operation while providing exceptional customer service and developing a business partnership focusing on order management through the entire lifecycle - from order receipt and entry to product delivery and invoicing.

_*Supervisory Responsibilities: *_

* None

*PRIMARY FUNCTIONS: *

* Establish and maintain business partnerships with external/internal partners
* Responding promptly to customer inquiries via telephone, email, online chat, or in-person providing the highest level of customer support
* Acting as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
* Performing paperwork associated with orders, including the maintenance of customer files
* Performing clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office
* Notifying management of all requested changes from the customer regarding shipping, handling, or administrative characteristics
* Performs other related duties as assigned.

_*Required Skills/Abilities: *_

* *Bilingual English/Spanish*
* Excellent verbal, written communication, active listening, and attention to detail skills
* Excellent customer service, organizational, and time management skills
* Ability to meet deadlines
* Strong analytical and problem-solving skills
* Proficient with PC applications - MS Office (Word, Excel, PowerPoint, Outlook) required.
* Proficiency with computerized distribution systems

_*Education and Experience: *_

* High school diploma or equivalent

*About BEST Inc. US*

BEST INC. US, also known as Best Logistics Technology Co., LTD, is one of Asia's largest 3rd party supply chain providers. Founded by a leading team of Technology and Supply Chain experts, all of our services are integrated through a cloud-based platform to make our client experience as seamless as possible. With operations in transportation logistics, fulfillment, and supply chain.

In 2015 we launched our US fulfillment services to provide international assistance to all our clients. We enjoy partnering with our clients to deliver a world-leading operational experience that they can depend on.

In 2017 we went public on the New York Stock Exchange under NYSE: BEST Inc.

*Company's website*

www.best-inc.us

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* Day shift
* Monday to Friday
* No nights
Supplemental pay types:
* Bonus pay

Application Question(s):
* What are your salary expectations?

Work Location: One location%58047475%

Keywords: Best Logistics Technology Inc., Chino , Customer Service Representative - 3PL/E-Commerce, Other , Chino, California

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