Member Services Representative
Company: Supreme Fitness Group
Posted on: January 27, 2023
*In order to be considered as a candidate for this position, it
is required you complete the 2nd step application. Upon clicking
"Submit Application", you will be directed to this 2nd step"*
The Member Services Representative will be responsible for creating
a positive member experience by providing a superior level of
customer service to Planet Fitness members, prospective members and
Essential Duties and Responsibilities -
Greet members, prospective members and guests, providing
exceptional customer service.
Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a
variety of questions.
Check members into the system. -
New member sign-up. -
Take prospective members on tours. -
Facilitate needed updates to member's accounts. -
Assist in maintaining the neatness and cleanliness of the club.
Cleaning and sanitizing of all exercise equipment and Black Card
spa amenities. -
Ensuring restrooms are clean and sanitized, stocked and clutter
free by following the routine cleaning schedule. -
Perform a comprehensive walk of all club areas; quickly fix any
safety/policy issues and address cleanliness concerns.
Customer service background preferred.
Must be 18 years of age or older.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive
and professional way with members and co-workers, exceeding the
Strong listener with the ability to empathize and problem
Demonstrate diplomacy in all interactions while using appropriate
behavior and language.
High School diploma/GED equivalent preferred.
Physical Demands -
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50 lbs.
Will encounter toxic chemicals during shift.
Moving self in different positions, including bending, climbing,
balancing, kneeling, crouching, and twisting, to accomplish
Why Join Planet Fitness?
We are here to provide a unique environment in which anyone, and we
mean anyone, can be comfortable. A diverse, Judgement Free Zone
where a lasting, active lifestyle can be built. -Our product is a
tool, a means to an end; not a brand name or a mold maker, but a
tool that can be used by anyone. We seek to perfect this safe,
energetic environment, where everyone feels accepted and respected.
We as employees take pride in the fact that we are a
non-intimidating, welcoming gym. Unlike most traditional gyms,
Planet Fitness does NOT cater towards bodybuilders or power
lifters,but is instead focused on general fitness. We strive to
provide a comfortable atmosphere for EVERYONE in what we call the
Judgement Free Zone (JFZ). -
-At PF Supreme, we've worked hard to become one of the largest
franchisee groups in Planet Fitness, the most recognizable name in
the fitness industry. We strive to create a fun and respectful
environment, where our team of motivated individuals can learn and
grow just as quickly as our organization. Our purpose is to
continuously expand the Planet Fitness brand, better the lives of
our team with fulfilling career, and truly deliver the Judgement
Free experience to our members. We believe by being passionate in
our work and fearless in our approach, that our potential has no
limits. -Job Benefits include -
Free Black Card gym membership.
Day, evening, or overnight shifts.
Career growth opportunities.
Discounts on merchandise sold at the club.
Benefits including: medical, 401k, and supplemental insurance.
Discounts on movie tickets, theme parks, hotels, attractions, and
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.
Keywords: Supreme Fitness Group, Chino , Member Services Representative, Other , Chino, California
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