Inbound Call Center Representative

Company: Aston Carter
Location: Chino
Posted on: May 28, 2023

Job Description:

Call Center Representative Job Description
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Call Center Representative Responsibilities:
+ Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
+ Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
+ Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
+ Building lasting relationships with clients and other call center team members based on trust and reliability.
+ Utilizing software, databases, scripts, and tools appropriately.
+ Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
+ Making sales or recommendations for products or services that may better suit client needs.
+ Taking part in training and other learning opportunities to expand knowledge of company and position.
+ Adhering to all company policies and procedures.
Call Center Representative Requirements:
+ High school diploma or equivalent.
+ More education or experience may be preferred.
+ Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
+ Understanding of company products, services, and policies.
+ Proficiency with computers, especially with CRM software, and strong typing skills.
+ Ability to ask prying questions and diffuse tense situations.
+ Strong time management and decision making skills.
+ Adaptability and accountability.
+ Fluency in multiple languages may be desired.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Chino , Inbound Call Center Representative, Other , Chino, California