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Field Service Technician II

Company: Vyaire Medical
Location: Chino
Posted on: November 22, 2021

Job Description:

Field Service Technician II About US At Vyaire, we help the world breathe easier. As a global leader in respiratory care, we know what we do enables, improves and extends lives. We are a young company with a long history of revolutionary products. We devise extraordinary solutions that allow patients to lead ordinary lives. We believe the best way to create value for our customers, is to become invaluable. We know a dynamic culture with diversity of thought makes this possible. Our colleagues are people who specialize in exceeding expectations, building lasting relationships and making it a priority to listen. We are dedicated to anticipating what's next and get it done. We thrive on contributing and making a difference. To learn more, visit our website: www.vyaire.com Watch our video: https://www.youtube.com/watch?v=ZDrQoMbMRrI&feature=youtu.be About this role Vyaire teams are dedicated to connecting clinicians and patients with the highest quality respiratory healthcare solutions in the market. At Vyaire, you will find a company that puts the customer at the center of all we do. Our culture is one that rewards performance and each interaction we have with a customer furthers our mission to be the global leader in respiratory care. We are looking for a Field Service Tech II to join our Customer Support team. In this role you will provide field services to all Vyaire respiratory customers in a timely manner, including, but not limited to, installations, training, in-servicing, repair, preventative maintenance, calibration and sales support. You will: * Maintain an organized, proactive system of territory management, utilizing current management reports and data provided. * Demonstrate the ability to develop contingency and effective support plans for necessary guidance from senior peers. * Continually evaluate and implement efficiency improvements in territory operation. * Be responsible for promoting and maintaining high customer satisfaction levels and consistently achieving results across all key areas of the business with little supervision or direction; focused on growing the business, treating every service event as a growth or lead generation opportunity. * Maintain a positive attitude and demeanor, embracing change and influencing peers and team to do the same. Join our team as we as we drive innovation and work together on our mission to save and sustain lives around the world and become the world leader in respiratory care. Essential Functions: * Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints. * Communicate promptly and effectively to customers to meet their onsite and other applicable needs. * Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines. * Maintain working knowledge of corporate and service department procedures and policies, including customer complaint handling and medical device reporting. * Provide accurate and timely documentation that details field activity (FSR's), expenses, time distribution, and other information as required. * Regularly interact and build strong relationships with customers in all applicable and related business markets * Work collaboratively with internal and external groups to achieve business results, integrating the different ideas of individuals. * Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls. * Continuous training and self-development to learn Vyaire products and applications. * Maintain company assets (car, tools and inventories) securely and in working order. * Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work. * Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities. Essential Function Requirements: Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers. Securing those credentials may require mandatory vaccinations and other tests. (If employee is unwilling or unable to comply with any credentialing requirement because of religious or health/medical/disability related restrictions, employee must immediately notify Vyaire Medical's Human Resources Department to discuss possible reasonable accommodations regarding those restrictions.) Travel: Home office with 80% daily travel, and we don't expect you to exceed 35% overnight travel after your initial training/on-boarding period of 6 months. Driving: Valid driver's license and clean driving history Location: Refer to active requisition Physical Demand: Must be able to lift a minimum of 50 lbs. without limitations or constraints Qualifications: * Proven experience identifying/supporting improvements within a team or business. * Demonstrated consistent track record in exceeding operational targets. * Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth; able to make decision in medium complex situations * Participation and engagement in business growth programs as necessary * Ability to work remotely with minimal supervision or guidance. * Prior customer interaction experience dealing with escalations or complaints * Be able to perform in high pressure customer environments Education/Experience: * Associate Degree in a technical field or Technical Certificate or military technical training required and 2+ years of electro-mechanical, electronic, IT, medical device repair experience required or * 2 years of respiratory medical device repair industry experience or * one year as a Junior Service Technician with Vyaire * Certification in information technology or respiratory therapy training is a plus. Some Logistics: * Company vehicle provided. * Upon hire must provide proof of, and maintain, current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs include: Hepatitis B, Influenza (current year), MMR (, mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis. * To be eligible to be hired you must pass a Background and drug test. * Be able to travel throughout the country. * Full time Chino, CA, Corona, CA, Ontario, CA, Riverside, CA Full time

Keywords: Vyaire Medical, Chino , Field Service Technician II, Professions , Chino, California

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