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Drayage Dispatcher

Company: NFI Industries
Location: Chino
Posted on: January 13, 2022

Job Description:

The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for multiple customers for the facility.

Shift: M-Th, Sat 5a-2:00p or 6p-3a

Essential Duties & Responsibilities:
Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.

Maintains positive and encouraging working relations with all dispatchers and drivers

Provides constant communications of service issues to the facility departments

Provides daily and weekly performance/KPI data reports

Manages and maintains driver settlement via the dispatchers and settlement teams

Utilize Trinium system to address issues and document interaction

Maintaining ample sub-haulers to handle spikes in volume

Follow specific escalation process in the event of major service failure / issue.

Respond promptly to driver or carrier needs.

Accurate and timely entry into operation system of loads status

Assists with implementing Safety, Security, and Operational programs roll out

Ensures accurate and timely completion of daily and weekly tasks

Requirements:
High school diploma, general education degree required.

Minimum 5yrs experience with drayage / intermodal business

Knowledge of customer service principles and practices.

Communication skills - verbal and written.

Listening skills.

Customer-focused team player.

Time management skills.

Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).

Well organized with high attention to detail and accuracy.

To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement with NFI is in place. In the event a candidate who was submitted outside of the NFI agency engagement process is hired, no fee or payment of any kind will be paid.

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Keywords: NFI Industries, Chino , Drayage Dispatcher, Professions , Chino, California

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