Company: NFI Industries
Posted on: January 13, 2022
The Drayage Dispatcher will be in charge of planning the
utilization of the drivers/owner operators for multiple customers
for the facility.
Shift: M-Th, Sat 5a-2:00p or 6p-3a
Essential Duties & Responsibilities:
Provides load planning, driver scheduling/appointments, and
dispatch duties for in house owner operator fleet and any
Maintains positive and encouraging working relations with all
dispatchers and drivers
Provides constant communications of service issues to the facility
Provides daily and weekly performance/KPI data reports
Manages and maintains driver settlement via the dispatchers and
Utilize Trinium system to address issues and document
Maintaining ample sub-haulers to handle spikes in volume
Follow specific escalation process in the event of major service
failure / issue.
Respond promptly to driver or carrier needs.
Accurate and timely entry into operation system of loads status
Assists with implementing Safety, Security, and Operational
programs roll out
Ensures accurate and timely completion of daily and weekly
High school diploma, general education degree required.
Minimum 5yrs experience with drayage / intermodal business
Knowledge of customer service principles and practices.
Communication skills - verbal and written.
Customer-focused team player.
Time management skills.
Computer knowledge of Outlook, Gmail and MS Office (Word, Excel,
Power Point, etc.).
Well organized with high attention to detail and accuracy.
To all agencies: Please, no phone calls or emails to any employee
of NFI about this opening. All resumes submitted by search
firms/employment agencies to any employee at NFI via-email, the
internet or in any form and/or method will be deemed the sole
property of NFI, unless such search firms/employment agencies were
engaged by NFI for this position and a valid agreement with NFI is
in place. In the event a candidate who was submitted outside of the
NFI agency engagement process is hired, no fee or payment of any
kind will be paid.
Keywords: NFI Industries, Chino , Drayage Dispatcher, Professions , Chino, California
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