Customer Service and Claims Representative

Company: Nexgrill
Location: Chino
Posted on: February 23, 2021

Job Description:

http://www.nexgrill.com.Our Call Center Representatives are proactive professionals who are committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with.Responsibilities:* Handle high volume incoming telephone or email inquiries.* Identify the customers' needs, ask probing questions to resolve issues.* Help resolve any technical and/or troubleshooting issues related to grill assembly and operation.* Conduct data entry into the CRM and internal systems.* Provide feedback on newly discovered problems and suggestions for past and current grill models.* Handle customer service inquiries, claims, returns, orders (no sales).* Address and negotiate customer claims and return requests in a timely and professional manner* Investigate claims and obtain relevant facts to determine coverage, loss and liability of company* Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim settlement and reduce future exposureRequirements: * High School Degree required.* 1-year customer service experience required.* Must be able to type 35 WPM.* Strong interpersonal skills and friendly telephone etiquette are required.* Have effective verbal and written communication skills.* Able to handle high pressure and difficult claimants.* Detail-oriented, organized and multi-tasking capabilities.* Must be willing to learn and assemble grill components during training period.* High proficiency with MS Office (Excel, Word, & Outlook).* Candidate must be eligible to work in the United States. Nexgrill Industries Inc. does not sponsor H-1B or other related work visas.Powered by JazzHRsbtbNTIEL9

Keywords: Nexgrill, Chino , Customer Service and Claims Representative, Sales , Chino, California