Customer Service and Claims Representative
Company: Nexgrill
Location: Chino
Posted on: February 23, 2021
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Job Description:
http://www.nexgrill.com.Our Call Center Representatives are
proactive professionals who are committed to customer satisfaction
and take delight in providing exceptional, personalized service to
everyone they interact with.Responsibilities:* Handle high volume
incoming telephone or email inquiries.* Identify the customers'
needs, ask probing questions to resolve issues.* Help resolve any
technical and/or troubleshooting issues related to grill assembly
and operation.* Conduct data entry into the CRM and internal
systems.* Provide feedback on newly discovered problems and
suggestions for past and current grill models.* Handle customer
service inquiries, claims, returns, orders (no sales).* Address and
negotiate customer claims and return requests in a timely and
professional manner* Investigate claims and obtain relevant facts
to determine coverage, loss and liability of company* Assist
Supervisor in analyzing, planning, decision-making and
problem-solving activities to support claim settlement and reduce
future exposureRequirements: * High School Degree required.* 1-year
customer service experience required.* Must be able to type 35
WPM.* Strong interpersonal skills and friendly telephone etiquette
are required.* Have effective verbal and written communication
skills.* Able to handle high pressure and difficult claimants.*
Detail-oriented, organized and multi-tasking capabilities.* Must be
willing to learn and assemble grill components during training
period.* High proficiency with MS Office (Excel, Word, & Outlook).*
Candidate must be eligible to work in the United States. Nexgrill
Industries Inc. does not sponsor H-1B or other related work
visas.Powered by JazzHRsbtbNTIEL9
Keywords: Nexgrill, Chino , Customer Service and Claims Representative, Sales , Chino, California
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