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Sales Support Administrator

Company: ViewSonic Corporation
Location: Chino
Posted on: May 14, 2022

Job Description:

Job DescriptionSalary: SummaryThe Sales Support Representative provides administrative support, processes sales orders, and provides customer support in the areas of product/inventory inquires and order/shipment status. Essential Duties

  • Process sales orders from customers independently including; order entry, scheduling ship dates with warehouse and sales staff, confirming orders, and following the status from order placement to shipment
  • Communicate inventory, shipment, and special price or any other order related information to customers and sales staff
  • Report continued problems, issues, and customer complaints to management
  • Manage master customer files making sure that all customers' purchase order and correspondences are in place and accurately maintained
  • Request RMAs for credit or stock rotation RMA according to the company's policy
  • Process evaluation unit requests from sales including; obtaining approval, scheduling ship date with other departments, ordering entry, following up, and solves problems throughout the order/shipment cycle
  • Maintain evaluation unit reports for sales, and keeping them informed of the status
  • Coordinate and inform the sales team and customer regarding evaluation unit status and/or past due evaluation units
  • Communicate the return policy to customers and process invoices for purchase evaluation units
  • Maintains customer files with sales contracts and other information
  • Offers freight quotations, completes order sheets, and checks the price and quantity of each item listed
  • Coordinates with relevant departments regarding order status, shipping dates, prices, product availability, and back orders Qualifications
    • High School diploma or equivalent; College degree preferred
    • At least 2 years administrative support experience
    • Bilingual in Spanish/English preferred
    • Must possess good verbal and written communication skills as well as demonstrate problem solving ability to interface clearly and effectively with customers internally and externally
    • Ability to organize workload and prioritize assigned tasks of a detailed nature with accuracy
    • Must be computer literate and proficient in MS Word and Excel. Oracle applications experience is desiredPhysical Requirements
      • Environment: Office
      • Physical Effort: Work requires infrequent physical demands
      • Hazards: Negligible, little or no exposure to hazards At ViewSonic, we do more than just "SEE THE DIFFERENCE". We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, all employment is decided on the basis of qualifications, merit, and business need. *The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

Keywords: ViewSonic Corporation, Chino , Sales Support Administrator, Sales , Chino, California

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