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E-commerce Customer Service Representative

Company: Oh Beauty
Location: Chino
Posted on: November 20, 2022

Job Description:

Job Descriptions: Oh Beauty is a beauty and skincare company that carries a variety of high-quality, medical-graded brands such as Elta MD, Valmont, Alastin, Obagi, Epionce, and more. We are looking for a full-time E-commerce Customer Service Representative who has great communication skills with an interest in beauty and skincare.Our ideal candidate should be fluent in English, responsible, professional, and have an "above and beyond" attitude. This person will provide knowledgeable answers to customer phone, e-mail, and live chat inquiries regarding products and brands. Being familiar with Shopify, and Shipstation; and interested in beauty and skincare is preferred. Qualifications: Bachelor's Degree in communication or business is preferred but not required1+ year minimum of customer service, preferably online and phone experienceAble to work under pressure and multi-taskingGreat communication and interpersonal skillsPassionate to providing great service to customers worldwideQuick self-learner, tech savvyProactive, problem solver, and collaboratorKnowledge of Shopify, Gmail Duties: Provide outstanding service to customers worldwide through live chat, phone, and emails.Achieve high customer satisfactionResponding to clients' inquiries efficiently and professionally, and serving as the first point of contact for new clientsProperly create exchanges, sales orders, credit memos, service calls, credit adjustments, and refund requestsActively up-sell products and services to guestsProcess online, phone orders and prepare shipping labelsJob Type: Full-timePay: $16.00 - $18.00 per hourBenefits: Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Chino, CA 91710: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Oh Beauty, Chino , E-commerce Customer Service Representative, Sales , Chino, California

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